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FREQUENTLY ASKED QUESTIONS
Privacy Policy
When you sign up with Heartworks Studio Inc/Debbie Arambula, The Heart Artist:
Your
relationship with Debbie Arambula of Heartworks Studio Inc is valued
beyond words. When you sign up on my website, or give me your email
information or mailing address,
I do not sell it. I respect & value our connection.
Art Production & Delivery Time:
Each
piece is made individually. Unlike amazon we do not have a warehouse
full of art to ship within hours of your order. Although we try to get
the art out asap, the production plus shipping can take up to 2.5 weeks
to arrive to you. Please note when you pay faster shipping it does not speed up the production time! When the piece is finished it will expedite the shipping process only!
If
you need a rush service or special handling. PLEASE Do not email me
CALL ME (408) 370-7278. I will do everything to accommodate you.
Interested in a Custom Original Painting?
WHAT IS YOUR SHIPPING POLICY?
Yes we ship worldwide with USPS, UPS, and FedEx.
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $5.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $87.50 | $174.99 | $9.99 | $11.99 | $19.99 | $32.80 | $15.99 | $19.99 | $29.99 |
| $175.00 | $262.49 | $14.99 | $16.99 | $23.99 | $58.73 | $22.49 | $25.49 | $35.99 |
| $262.50 | $349.99 | $18.99 | $21.99 | $34.99 | $69.10 | $24.69 | $28.59 | $45.49 |
| $350.00 | $524.99 | $21.99 | $37.99 | $57.99 | $119.94 | $28.59 | $49.39 | $75.39 |
| $525.00 | $699.99 | $35.99 | $74.99 | $99.99 | $133.28 | $46.79 | $97.49 | $129.99 |
| $700.00 | $1749.99 | $49.99 | $83.99 | $125.99 | $222.16 | $64.99 | $109.19 | $163.79 |
| $1750.00 | $3499.99 | $75.99 | 105.99 | $149.99 | $322.19 | $98.79 | $137.79 | $194.99 |
| $3500.00 | Plus | $99.99 | $149.99 | $199.99 | $444.34 | $129.99 | $194.99 | $259.99 |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping |
| Up to 5 LBs | $8.99 |
| 5 - 10 LBs | $11.00 |
| 10 - 20 LBs | $13.00 |
| 20 - 25 LBs | $20.00 |
| 25 - 35 LBs | $29.99 |
| 35 - 50 LBs | $42.95 |
| 50 LBs + | $49.95 |
Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost.
For shipping original artworks and limited editions outside the Continental U.S., please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex, USPS or UPS for international shipping but we're happy to ship with any carrier you're comfortable with. Heartworks Studio, Inc. will not be responsible for import duties and taxes required for international shipping.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are as is and FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact info@debbiearambula.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact info@debbiearambula.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email info@debbiearambula.com
WHO TO CONTACT?
You can reach out at any time by email at info@debbiearambula.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
